We are seeking for a Logistics & Support Specialist to support our customers bases in China. You will be primarily responsible for the full spectrum of logistics work and administrative support for technical support and repair requests for our customers. In collaboration with the other departments, he (she) will ensure the follow-up and progress of these cases to offer an unparalleled customer experience.

You'll be responsible for

• Handling logistics work which includes importing/exporting/RMA shipment and local transportation for technology and parts;
• Preparing all docs for importing/exporting work and file properly;
• Communicating with Canada/3rd party/China customs to solve logistics issues;
• Providing first level support to customers through phone & email;
• Generating quotes/orders in the CRM timely and working closely with colleagues to process them in the ERP;
• Supporting the generation of contracts with customers for the department;
• Administering the loaner equipment fleet;
• Welcoming new customers and resellers via phone onboarding, in addition to managing their access to the customer portal;
• Striving to improve processes and procedures for areas of responsibility;

You will feel at home if you

• Possess a College or Bachelor degree in a relevant field with preference to logistics;
• Have a College English Test (CET) level 4 or above;
• Have good communication and problem-solving skills;
• Have at least 2 years of experience in customer service;
• Have knowledge of a computer operating system (Excel and Word);
• Have knowledge of Salesforce CRM or Navision ERP is an asset;
• Have the ability to multitask & team player.

You earn points if you

• Have an interest in customer service;
• Are organized, have attention to detail, have the ability to learn;
• Have the ability to communicate verbally and in writing.

In exchange, we offer you :

• The chance to work in a stimulating work atmosphere within a human team that knows how to combine work and pleasure;
• The opportunity to develop your skills and expertise;
• The pride of working in a successful technology company, open to the world;
• Flexible working hours;
• A salary and growth potential that meets your expectations
• A wide range of social activities, and much more!

AMETEK is a highly technical manufacturing company made up of 40 industry leading companies. Our mission is to solve our customers’ most challenging problems with differentiated technology solutions. We employee 18,000 colleagues in more than 30 countries. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.