Our Customer Services department is looking for a customer-focused customer service assistant to help provide an outstanding experience to our customers and resellers in Europe through quality follow-up and welcome. If you want to take on new challenges and combine your talent with an experienced team, join Creaform!

Your projects will lead you to

• Manage the Return Merchandise Authorization (RMA) for the European repair center
  • Administer the European loan equipment pool:
  • Manage equipment loans for our customers and resellers
  • Manage the return of equipment for preventive calibrations, repairs and replacements
  • Ensure that the material necessary for the use of the equipment is available on the customer portal
  • Optimize and ensure sound management of the fleet
• Welcome new customers and resellers via telephone "onboarding", in addition to managing their access to the customer area
• In collaboration with the technical support team, offer first level support to Creaform's customers, both by phone and by email

Required Profile

• BAC + 2 in business or administrative management;
• Good computer skills (Office365);
• Experience with a customer management software (Salesforce);
• Fluent in French and English, both spoken and written - German is a plus.

Assets

• Like to help and provide solutions, with an initiative spirit;
• Are organized, with attention to detail;
• Have good learning ability;
• Have good interpersonal skills ;
• Have good communication skills.

As a subsidiary of AMETEK Inc, a leading global manufacturer of electronic instruments and electromechanical devices, Creaform is internationally recognized for its cutting-edge technologies and R&D excellence. Although we are developing our market on a global scale, our work environment preserves the entrepreneurial spirit and dynamism of a start-up company.