Our Customer Services department is looking for a sales specialist to support customers in all their interactions with Creaform regarding their after-sales service needs.

In this key position for the customer experience, your mission will be to maintain and develop the link with customers by providing them with advice on the services available to them to get the most out of Creaform products and technologies.

Come and take on new challenges. Join a passionate and determined team!

You will be responsible for

• Following up and advising current customers on the effective use of their service programs and on their future service needs;
• Following up and advising potential customers on our customer service product portfolio;
• Supporting distributors in Japan to ensure high customer satisfaction;
• Entering orders and customer information in our CRM (quote development, opportunity tracking, order entry and confirmation, credit inquiry; customer creation, etc.);
• Following the renewal of our partners' software.

Your projects will lead you to

• Participate in regular account reviews where you will share all relevant information you have gathered on customers;
• Collaborate with the sales manager to ensure the reliability of forecasts;
• Collaborate with the Sales Manager to coordinate sales operations.

You have the profile we are looking for if you...

• Are able to communicate perfectly in English and Japanese, both verbally and in writing;
• Have good sales experience in a manufacturing environment;
• Have the ability to learn how to use software and computer tools;
• Are a good communicator, with a good team spirit and collaboration;
• Enjoy performing administrative tasks and working with numbers;
• Have good organizational skills and work with a methodical approach;
• Are comfortable working in a fast-paced and constantly changing environment;
• Are resourceful, proactive and very results oriented.

You earn points if you...

• • Have experience in the field of metrology.

In exchange, we offer you

• • The chance to work in a stimulating work environment within a human and passionate team, for which pleasure and well-being at work are non-negotiable;
  • The opportunity to develop your skills and expertise;
  • The pride of working in a successful technology company, open to the world;
  • Flexible hours, which allow you to balance work and personal life;
  • A salary and growth potential that meets your expectations;
  • A wide range of social activities, and much more.

As a subsidiary of AMETEK Inc, a leading global manufacturer of electronic instruments and electromechanical devices, Creaform is internationally recognized for its cutting-edge technologies and R&D excellence. Although we are developing our market on a global scale, our work environment preserves the entrepreneurial spirit and dynamism of a start-up company.