Are you dreaming of a career that matches your greatest ambitions within a fast-growing company? We must meet! We are Creaform, a company recognized as an international leader, passionate about 3D digitizing and a fan of engineering services. Let's not forget to live life to the fullest thanks to our multiple social activities and our sports atmosphere! Our collaborative culture values the contributions and growth of each individual and encourages development while leaving plenty of room for fun, family and surpassing oneself.

In this stimulating context, we are looking for an IT systems administrator who shares our values and our determination to remain the best. By joining us, you will be an essential member of a senior IT team, acting at the heart of Creaform's manufacturing and international sales operations. Your main responsibility will be to respond to various project and/or continuous improvement requests from users of Creaform's various systems. As a specialist, your clear understanding of the business processes within the company and the role of the different users involved in these processes will be major assets in your success. If this perspective lights up your eyes, join us! We will have fun working together!

Your projects will lead you to

• Participate in the evaluation of change requests;
• Participate in the software development process;
• Perform level 3 support of IT tickets;
• Collaborate with developers and subject matter experts;
• Prepare massive updates and execute in production;
• Perform data extraction tasks;
• Participate in testing to validate development efforts;
• Participate in production release efforts;
• Communicate with users to keep them informed of the status of their requests;
• Communicate with users to keep them informed of the status of their requests; Possess excellent verbal and written skills when communicating and interacting with users;
• Ticket management;
• Project management;
• Software development management;
• Incident management;
• Change management.

You will feel at home if you

• Has a minimum of 5 years experience;
• Has a college or university education;
• Is bilingual (French/English).
• Has experience in IT projects;
• Is an excellent team player and problem solver;
• Knows how to perform under pressure on occasion
• Shows ability in managing the priorities of a fast growing company;
• Knows how to be resourceful and have a thirst for learning on a daily basis;
• Is passionate about customer service;
• Has a thorough knowledge of the following tools/concepts: Windows, Office, Office 365, CRM, ERP, Scrum, Agile, PowerBI, Project Management, powershell scripting, SQL Server, MySQL, Microsoft Dynamics NAV, SalesForce, Linux, VMWare,

In exchange we offer you...

• Flexible work schedule because we have your family at heart;
• Competitive salary and benefits;
• Vibrant, ambitious, stimulating and worldwide company;
• Gym available for the employees;
• A solid and unique work team;
• The possibility to progress with a variety of projects;
• Social activities, and much more!