Technical Support Specialist
Permanent / Full-time
Who we are looking for? A perfect match to fill the position of Technical Support Specialist. Where you’ll be based? A dynamic workplace environment in the beautiful city of Grenoble. If you wish to work for a company in full growth that offers career advancement opportunities, Creaform is for you!
What a typical day with us looks like:
- In collaboration with product specialists, provide technical support to customers for our technologies and software.
- Offer remote troubleshooting;
- Answer the users’ questions;
- Manage the return of defective equipment with the aim of a repair or of a replacement;
- Manage the necessary files for the use of the technologies and their availability on the customer support portal;
- Report improvement opportunities as well as quality problems of our software and product;
- Contribute to the logistic process of RMA.
Our perfect match...
- Is bilingual German-French;
- Has a Technician degree in Physical Engineering technologies or another related field with relevant experiences or junior engineer;
- Has excellent communication skills and customer service experiences;
- Has in-depth knowledge of the Windows operating system.
You earn points if you...
- Have knowledge of customer management software.
In exchange we offer you...
- Flexible work schedule because we have your family at heart;
- Competitive salary and benefits;
- Vibrant, ambitious, stimulating and worldwide company;
- A solid and unique work team;
- The possibility to progress with a variety of projects!
Consider applying even if your skillset is not a perfect match. We believe our individual background and experiences, paired with passion, can go a long way.
Creaform is so stimulating. It’s like we’re all living this grand adventure with no end in sight.
Regional Manager, Latin America