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Technical Support Specialist

Permanent / Full-time

Grenoble, France

Available now

Who we are looking for? A perfect match to fill the position of Technical Support Specialist. Where you’ll be based? A dynamic workplace environment in the beautiful city of Grenoble. If you wish to work for a company in full growth that offers career advancement opportunities, Creaform is for you!

What a typical day with us looks like:

  • In collaboration with product specialists, provide technical support to customers for our technologies and software.
  • Offer remote troubleshooting;
  • Answer the users’ questions;
  • Manage the return of defective equipment with the aim of a repair or of a replacement;
  • Manage the necessary files for the use of the technologies and their availability on the customer support portal;
  • Report improvement opportunities as well as quality problems of our software and product;
  • Contribute to the logistic process of RMA.

Our perfect match...

  • Is trilingual : Italian, Spanish and English;
  • Has a Technician degree in Physical Engineering technologies or another related field with relevant experiences or junior engineer;
  • Has excellent communication skills and customer service experiences;
  • Has in-depth knowledge of the Windows operating system.

You earn points if you...

  • Have knowledge of customer management software.

In exchange we offer you...

  • Flexible work schedule because we have your family at heart;
  • Competitive salary and benefits;
  • Vibrant, ambitious, stimulating and worldwide company;
  • A solid and unique work team;
  • The possibility to progress with a variety of projects!

Consider applying even if your skillset is not a perfect match. We believe our individual background and experiences, paired with passion, can go a long way.

Think you have what it takes?