Our Customer Services department is looking for a technical support specialist. In this key position for the customer experience, your mission will be to offer technical support to customers, distributors, and internal clients so that they can take full advantage of the technologies and software developed and sold by Creaform. Come and take on new challenges as part of a team that stands out for its dynamism and great team spirit. Choose Creaform!

You'll be responsible for

• Performing remote troubleshooting;
• Answering questions related to usage;
• Managing the return of defective equipment for repair or replacement;
• Managing the files required to use the technologies and their availability on the customer support portal.

Your projects will lead you to

• Collaborate with product experts to report improvement opportunities as well as software and hardware quality issues;
• Collaborate with your fellow experts to provide the best response to customers;
• Contribute to the development of customer service sales and customer satisfaction.

You have the profile we are looking for if you...

• Have a diploma in computer technology or in physical, electrical or mechanical engineering technology, or relevant experience;
• Are bilingual (French and English);
• Are a good communicator, both orally and in writing;
• Have experience in customer service and a strong interest in the customer;
• Are autonomous, organized, resourceful and detail-oriented;
• Are comfortable with analysis, problem solving and decision making.

You earn points if you...

• Are able to communicate in Spanish.
• Have already used a customer management software, such as Salesforce.

In exchange, we offer you...

• The chance to work in a stimulating work environment within a human and passionate team, for which pleasure and well-being at work are non-negotiable;
• The opportunity to develop your skills and expertise;
• The pride of working in a successful technology company, open to the world;
• Flexible working hours;
• A generous and flexible telecommuting policy, even after Covid, when the position allows it;
• A salary and growth potential to match your expectations;
• A wide range of social activities, and much more.

As a subsidiary of AMETEK Inc, a leading global manufacturer of electronic instruments and electromechanical devices, Creaform is internationally recognized for its cutting-edge technologies and R&D excellence. Although we are developing our market on a global scale, our work environment preserves the entrepreneurial spirit and dynamism of a start-up company.