Who we are looking for? A perfect match to fill the position of Technical Support Specialist. Where you’ll be based? A dynamic workplace environment in the beautiful city of Grenoble. If you wish to work for a company in full growth that offers career advancement opportunities, Creaform is for you!

What a typical day with us looks like:

• In collaboration with product specialists, provide technical support to customers for our technologies and software.
• Offer remote troubleshooting;
• Answer the users’ questions;
• Manage the return of defective equipment with the aim of a repair or of a replacement;
• Manage the necessary files for the use of the technologies and their availability on the customer support portal;
• Report improvement opportunities as well as quality problems of our software and product;
• Contribute to the logistic process of RMA.

Our perfect match...

• Is bilingual German-French;
• Has a Technician degree in Physical Engineering technologies or another related field with relevant experiences or junior engineer;
• Has excellent communication skills and customer service experiences;
• Has in-depth knowledge of the Windows operating system.

You earn points if you...

• Have knowledge of customer management software.

In exchange we offer you...

• Flexible work schedule because we have your family at heart;
• Competitive salary and benefits;
• Vibrant, ambitious, stimulating and worldwide company;
• A solid and unique work team;
• The possibility to progress with a variety of projects!