IT Intern
Completed
Our IT department is looking for an intern to provide level 1 support to users. You will be able to use your knowledge and learn from a passionate and experienced IT team that will make your integration a priority. Join Creaform, we will have fun working together!
You'll be responsible for
- Performing level 1 support for all IT requests.
- Performing level 2 support for office automation and software requests.
- Performing computer setup and configuration for employees.
- Escalating unresolved issues to the network or systems team.
Your projects will lead you to
- Identify the causes and correct software and hardware problems;
- Write solutions to known problems in the knowledge base;
- Maintain the ticket system by closing tickets that no longer require support;
- Perform user account creation for employees;
- Maintain computer inventory;
- Prepare equipment for equipment loan requests;
- Prepare and communicate bulletins to impacted employees in the event of an incident;
- Prepare and communicate bulletins to impacted employees in the event of an incident; Conduct employee training on computer processes and procedures;
- Prepare and receive purchase requisitions in the accounting system;
- Prepare and return defective equipment to suppliers;
- Ensure the proper functioning of the printer fleet and conference room equipment.
You will feel at home if you
- Has a background in computer science;
- Is bilingual (French, English);
- Has a strong interest in customer support and user training;
- Has worked with a ticketing system before;
- Has done programming and/or business process analysis
- Can manage the set up and troubleshoot of computers;
- Is familiar with the ITIL approach;
- Has participated in IT projects;
- Knows IT systems such as: TeamViewer, Windows, Office, Windows Imaging Service, Skype, VNC, Softphone.
In exchange, we offer you...
- The chance to work in a stimulating work environment within a human and passionate team, for which pleasure and well-being at work are non-negotiable;
- The opportunity to develop your skills and expertise;
- The pride of working in a successful technology company, open to the world;
- Flexible working hours;
- A generous and flexible telecommuting policy, even after Covid, when the position allows it;
- A salary and growth potential to match your expectations;
- A wide range of social activities, and much more.
As a subsidiary of AMETEK Inc, a leading global manufacturer of electronic instruments and electromechanical devices, Creaform is internationally recognized for its cutting-edge technologies and R&D excellence. Although we are developing our market on a global scale, our work environment preserves the entrepreneurial spirit and dynamism of a start-up company.
We work in a lively and dynamic high-tech environment where everything evolves at a rapid pace and everyone is extremely motivated.
Félix
Finance Director
Canada