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IT Technician, level 2 & 3

Permanent / Full-time

HQ – Lévis, Canada


Available now

Who we are looking for? A perfect match to fill the position of IT Technician, level 2 & 3. The candidate's main responsibility will be to provide level 2 and 3 support for office automation and software applications, in addition to taking charge of IT transformation projects for the company according to our company's needs and objectives.

What a typical day with us looks like:

  • Carry out the implementation of IT solutions and their maintenance;
  • Train employees on new tools and adjustments to existing tools;
  • Set up and configure computers for all your new colleagues;
  • Be aware of the causes and correct software and hardware type problems;
  • Write solutions to known problems in the knowledge base;
  • Create user accounts for new team members;
  • Maintain the computer inventory;
  • Prepare equipment for equipment loan requests;
  • Maintain and manage the image fleet for computers;
  • Provide training to your colleagues on IT processes and procedures;
  • Participate in the resolution and escalation of service requests with the AMETEK support team;
  • Participate in the delivery of various corporate IT projects;
  • Participate in IT missions in Creaform's divisions outside of Canada;
  • Assist the team in the resolution of incidents affecting the security of the computer equipment and in the application of security patches;
  • Offer emergency support to users (on rotation).


  • Has a DEP in IT;
  • Is fluent in both French and English;
  • Has 5 years of experience in a relevant field;
  • Has a strong interest in customer support and user training;
  • Is familiar with the ITIL approach;
  • Participated in IT projects;
  • Know IT systems such as TeamViewer, Windows, Office, Windows Imaging Service, Skype, VNC, Softphone.
  • Is autonomous and you have leadership skills ;
  • Is available to travel once or twice a year.

You earn points if you...

  • Knows FreePBX, DNS, DHCP, Microsoft remote desktop services and Linux.

In exchange, we offer you...

  • Flexible work schedule because we have your family at heart;
  • Competitive salary and benefits;
  • Vibrant, ambitious, stimulating and worldwide company;
  • A solid and unique work team;
  • The possibility to progress with a variety of projects;
  • Gym available for the employees;
  • Social activities, and much more!

Consider applying even if your skillset is not a perfect match. We believe our individual background and experiences, paired with passion, can go a long way.

Think you have what it takes?