Creaform – Part of AMETEK Ultra Precision Technology Group – specializes in 3D portable optical measurement technologies and 3D engineering services. We offer innovative solutions that cover the entire range of 3D applications, including 3D scanning, reverse engineering, inspection, design & engineering and FEA. Our wide range of products and services are intended for industries such as the automotive, aerospace and defense, consumer products, education, heritage preservation, manufacturing, medical care and multimedia. For more information, visit www.creaform3d.com

The incumbent primarily manages the operations of the after-sales service center to which he/she is assigned, and is responsible for serving Japan and some Asia Pacific customers. The incumbent is responsible for developing the expertise of his/her team, as well as relationships and after-sale business with resellers and direct customers in his/her designated territories. He/she will also provide technical support to customers, the distribution network and internal users of technology and software developed and sold by Creaform.

Role and Responsabilities

The ideal candidate will be expected to contribute to these functions as part of the job. Management functions

• Oversee all activities related to after-sales service:
• Technical support
• Sales support
• Repairs/calibration
• Shipping
• Inventory management
• Build and execute a team development plan including career development, team building and training
• Manage the support team in its administrative functions (vacations, call center assignment, reporting, performance reviews)
• Develop solid, long-term relationships with customers and resellers
• Lead changes to administrative processes
• Produce all key performance indicators related to sales, support and repair tasks

Technical support functions

• Provide technical support to resellers and direct customers
• Locally implement corporate technical support processes and tools
• Manage complex technical situations with resellers and direct customers
• Deal with technical and financial issues related to repair cases

Sales functions

• Coordinate sales support with sales teams and resellers
• Locally implement corporate sales support processes and tools
• Manage the sales process for customer care plans
• Prepare the sales forecast for his/her territories
• Develop a plan to achieve sales objectives

Required Profile

• University degree in engineering or a related field with 3 to 5 years in a technical position;
• MBA or certificate in administration combined with 3 to 5 years of experience;
• Customer service experience;
• Bilingual (Japanese and English);
• Knowledge of metrology and measurement systems is a major asset;
• Knowledge of customer management software is a major asset;
• Knowledge of CRM and sales tools.

Working conditions and benefits

• Work location: Narita, Japan
• Flexible work schedule ;
• Competitive salary and benefits ;
• Vibrant, ambitious, worldwide company.

Creaform offers career opportunities within a young dynamic team as well as the possibility to progress through multiple interesting and varied projects. We moreover provide a unique work environment, animated by a strong, dynamic team. Joining our team, also translates to many social activities, career opportunities and much more!