Creaform – Part of AMETEK Ultra Precision Technology Group – specializes in 3D portable optical measurement technologies and 3D engineering services. We offer innovative solutions that cover the entire range of 3D applications, including 3D scanning, reverse engineering, inspection, design & engineering and FEA. Our wide range of products and services are intended for industries such as the automotive, aerospace and defense, consumer products, education, heritage preservation, manufacturing, medical care and multimedia.For more information, visit www.creaform3d.com

We are currently looking for a trainee for the technical support department at Creaform's head office. The incumbent of this position will have the opportunity to learn how to use and troubleshoot Creaform's 3D solutions as well as the responsibility of assisting technical support specialists in their support tasks for technologies and software sold by Creaform. . The Creaform Technical Service team also participates in the quality assurance of the software developed by Creaform as well as the renewal of maintenance. The person sought will be called upon to contribute to these functions as part of his internship.

Role and Responsabilities

• Collaborate with product specialists to provide support and technical solutions to technology and software users: Perform remote troubleshooting;
• Answer user questions;
• Manage the files needed to use the technologies and their availability on the customer support portal;
• Report improvement opportunities as well as software and hardware quality issues to product specialists;
• Contribute to the development of customer service sales.

Requirements

• Being bilingual (French and English), knowledge of a third language (Spanish or Portuguese) is an asset;
• Be a professional or college student in engineering technology, computer science or other related technology;
• Possess communication and computer skills;
• Have experience in customer service;
• Have problem-solving and time management skills;
• Knowledge of a customer management software is a great asset.

In exchange we offer you...

• Possibility of extending an internship in student employment;
• Competitive wages;
• Flexible work schedule;
• Dynamic, stimulating and open to the world;
• Gym available to employees.